Privacy Policy

At Spell Win Casino, we value the trust and loyalty of our players. Protecting personal data is a priority for us, and we are committed to handling information in a secure, responsible, and respectful way. This Privacy Policy explains how we collect, use, share, and safeguard data, with a focus on clarity and transparency. We encourage all players to read this policy carefully to understand how personal information is handled while using our services.

Data Processing

This Privacy Policy outlines how Spell Win Casino processes personal data in line with applicable gambling requirements and data-protection standards. Processing is necessary to provide access to games and related services, maintain account safety, and meet legal and compliance obligations.

Spell Win Casino may be operated by a licensed entity and may rely on group companies and trusted service providers to deliver the platform (for example, payment services, identity verification, fraud prevention, and customer support). The official operator details and licensing information applicable to a player are provided on our website and may differ depending on the player’s location.

Using our services requires acceptance of this Privacy Policy. We may update this document from time to time to reflect operational, legal, or regulatory changes. We recommend checking it periodically. Continued use of Spell Win Casino after updates are published indicates acceptance of the revised terms.

Collection of Information

We may collect different categories of personal data through our website and services, including:

  • Registration and communication data: information provided when creating an account or contacting us, such as name, date of birth, address, email, phone number, and—where required—identification details.
  • Interaction records: logs of communications with our support team through email, live chat, or other channels.
  • Transaction and usage data: records related to deposits, withdrawals, payment activity, gameplay-related logs, and general website interactions.
  • Compliance documentation (KYC): identity verification documents and supporting information required to meet regulatory and responsible gaming obligations.

Usage of Information

We use personal data only for legitimate purposes that support secure operations and compliant service delivery, including:

  • Processing transactions and managing player accounts.
  • Delivering the services and support requested.
  • Performing identity verification, risk checks, and compliance procedures.
  • Sending promotional communications only where explicit consent has been provided.
  • Meeting legal obligations, including anti-money laundering (AML) requirements.
  • Monitoring and preventing fraud, abuse, and other unauthorized or illegal activity.
  • Conducting internal analysis to improve platform stability, security, and service quality.

Marketing Communications

If a player provides consent, Spell Win Casino may send promotional content about products, services, and offers. Players can opt out at any time through account settings or by contacting customer support. Opting out of marketing messages does not affect important operational communications, such as security updates, verification requests, or transactional notifications.

Disclosure of Information

We do not sell or rent personal data. We may share information only when necessary for service delivery, compliance, or legal reasons, including:

  • Within our group: where required to provide services efficiently and securely.
  • With trusted partners: to support processing activities and meet regulatory requirements.
  • With third-party providers: such as payment processors, verification vendors, fraud-prevention services, hosting providers, and analytics tools.

Any sharing of data is carried out under confidentiality obligations and appropriate safeguards to protect personal information.

Data Security and Retention

Spell Win Casino applies robust security measures designed to protect personal data from unauthorized access, loss, misuse, alteration, or disclosure. These measures may include encryption, secure storage, access controls, monitoring, and risk-management procedures.

We retain personal data only for as long as necessary to provide our services and comply with regulatory obligations. Where anti-money laundering rules apply, certain records may be retained for a minimum of five (5) years after account closure (or longer where required by law or to resolve disputes).

Cookies and Tracking

Spell Win Casino uses cookies and similar tracking technologies to support core site functionality, enhance security, analyze performance, and (where permitted) support marketing. Players can manage cookie preferences through browser settings and, where available, on-site cookie controls. Restricting cookies may limit certain features and may affect the overall site experience.

Your Rights and Contact Information

Depending on applicable law, players may have the right to:

  • Access the personal data held about them
  • Correct inaccurate or incomplete data
  • Request deletion where legally permitted
  • Object to certain processing activities, including marketing
  • Request restriction of processing in specific situations

For privacy-related questions or requests, players can contact our privacy team or designated Data Protection Officer (DPO) using the contact details published on the official Spell Win Casino website. Where GDPR applies, players also have the right to lodge a complaint with the relevant supervisory authority.

Our Commitment to Privacy

This Privacy Policy reflects Spell Win Casino’s commitment to privacy, security, and compliance. If any concerns arise regarding personal data, our support team is available to provide assistance and guidance through the appropriate channels.